Terms and Conditions

1.1 Acceptance of Terms

Your use of our services is subject exclusively to these Terms and Conditions. You will not use the Website or services for any purpose that is unlawful or prohibited by these Terms.

1.2 Change of Use

Ceylon Taxi reserves the right to change, remove (temporarily or permanently) the Website, the App, or any part of the service without notice. We also reserve the right to change these Terms and Conditions at any time. Your continued use of the services following any changes shall be deemed your acceptance of such changes.

1.3 Advice

The content on ceylontaxi.lk does not constitute professional advice and should not be relied upon in making or refraining from making any decision.

2.1 Intermediary Service

Ceylon Taxi provides a platform that acts solely as an intermediary service to optimize the scheduling and matching of transportation services between independent taxi drivers (the "Driver") and passengers (the "Passenger" or "User").

2.2 Disclaimer of Liability for Service Provision

By accepting the provision of services by the Driver, the Passenger acknowledges that Ceylon Taxi has no direct association with the Driver, serving only to facilitate contact. The user acknowledges and agrees that Ceylon Taxi is not liable for any act or omission committed by any user, including robbery, damage, disputes, effective fulfillment of obligations, or any loss not being for tax purposes.

2.3 User Risk

The User acknowledges and agrees that, by registering and using the service, they do so at their total means and exclusive risk. Ceylon Taxi recommends that every transaction is conducted with good sense and caution.

3.1 Availability and System Inconsistency

• Ceylon Taxi does not guarantee that the system (Website or App) will be available without any interruption and that it will always be error-free. We shall not be liable for damages caused to users due to unavailability or errors.
• You agree that Ceylon Taxi is not responsible for any damages or losses caused to your computer or mobile device as a result of using the services.
• Ceylon Taxi is not liable for any error or inconsistency of information with other independent systems, such as GPS, radar, or similar services.

3.2 Indemnification

• The User agrees to indemnify and hold harmless Ceylon Taxi and its representatives from any claims, suits, losses, liabilities, damages, and expenses, including reasonable attorneys' fees and court costs, for the damage they cause.
• The User agrees to indemnify and hold harmless Ceylon Taxi and its representatives from any accidental claims or suits that occur due to the Driver's negligence or fault. Users accept that Ceylon Taxi acts solely as a scheduling/matching service and is not responsible for issues during the ride, such as accidents, delays, or discomfort.

4.1 Voluntary Use

The Passenger certifies that they use the service of their own free will and choice, and recognize and accept as their sole responsibility and risk the use of the Website, App, or services received from Ceylon Taxi employees in assisting with a booking.

4.2 Acceptance and Cancellation of Services

• The Driver may accept or deny the service when receiving a ride notification.
• The Passenger may cancel the service for any reason.
• Both parties recognize that Ceylon Taxi is not liable for any delays, cancellations, failure to cancel, or miscommunication between the passenger and driver, nor for any delay or failure in the delivery of services from the Driver.

4.3 Driver Information

The Passenger acknowledges that data provided by the Driver, such as vehicle model, license plate, full name, and profile picture, was provided by the Driver themselves or their associated taxi company. By accepting the services, the Passenger acknowledges that Ceylon Taxi has no involvement in the contractual relationship between the Driver and Passenger beyond the initial match.

5.1 Booking and Cancellation Fees

• The User can cancel the hire within 1 hour of the driver accepting the trip without a charge.
• If cancellation happens after 1 hour of the driver accepting the trip, or after the driver's arrival at the requested location, a cancellation charge equal to 50% of the agreed booking price will apply.
• If your driver takes longer than 1.5 hours to reach you, the cancellation charge will be waived.
• A cancellation fee of 50% of the payment due will always apply if a trip is cancelled after it has begun.
• If you are not at the pickup location or your driver cannot reach you, the 50% cancellation fee applies once the driver has waited at the pickup point for over 30 minutes.

5.2 Payment Conditions

• The User shall pay the taxi fare (as displayed on the meter or pre-agreed with Ceylon Taxi authorized staff), parking charges, and any applicable surcharges primarily by cash.
• If the user does not have sufficient funds to pay the driver after the hire is completed, the user is responsible for resolving payment with the Driver or the Driver's company; Ceylon Taxi is indemnified from any resulting liabilities, losses, or expenses.
• If a credit card or other electronic payment method is offered and used, standard credit card / payment gateway rules and terms will apply.

6.1 Professionalism and Respect

Ceylon Taxi maintains a zero-tolerance policy regarding all forms of discrimination, harassment, or abuse.

6.2 Non-Discrimination

It is unacceptable to refuse to provide or accept services based on a person's race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic protected under applicable Sri Lankan law. Violation of this policy can result in permanent loss of access to the Ceylon Taxi platform.

6.3 Safety and Compliance

• Compliance with the law: illegal substances and open containers of alcohol are not permitted in drivers' vehicles unless explicitly allowed by law. Ceylon Taxi prohibits drug or alcohol use by drivers while using the App or serving a taxi service.
• Passenger responsibility: it is your responsibility to abide by seat belt laws where required.
• Driver discretion: the Driver may refuse transportation to a passenger under the influence of drugs or alcohol, and has sole discretion to refuse to transport a passenger with an animal, subject to Sri Lankan laws governing the transportation of riders with disabilities.
• Lost items: drivers must make every reasonable effort to return lost items found in their vehicle. Requiring additional payment to return a lost item is unacceptable and may result in loss of access to the Ceylon Taxi platform.

7.1 Copyright

All copyright, trademarks, and other intellectual property rights in the Website, App, and its content are owned by or licensed to Ceylon Taxi. Accessing the services permits use solely for personal, non-commercial purposes.

7.2 Termination

Ceylon Taxi reserves the right to terminate access to the Website or App, or deny access to particular users to any or all of its services, without prior notice or explanation, in order to protect the interests of Ceylon Taxi and/or other users.