Frequently Asked Questions

Ceylon Taxi provides transportation throughout Sri Lanka including airport transfers, city taxi services, car hire with driver, day tours, multi-day tours, safari bookings, VIP transfers, event vehicles, business travel, and wedding transportation. We cover all major cities and tourist destinations across the island.

Yes, Ceylon Taxi operates 24 hours a day, 7 days a week. Whether you need an early morning airport transfer or a late-night pickup, our services are available round the clock.

We provide island-wide coverage including Colombo, Kandy, Galle, Negombo, Trincomalee, Anuradhapura, Polonnaruwa, Ella, Nuwara Eliya, Bentota, Mirissa, Arugam Bay, and all other major cities and tourist destinations, plus rural and remote locations on request. See our full list of service areas.

You can book through our website, WhatsApp, phone, or email. We recommend booking at least 24 hours in advance for guaranteed availability. Provide your flight details, pickup location, destination, and passenger count when booking.

Yes, we provide airport pickups at Bandaranaike International Airport (Colombo), Mattala Rajapaksa International Airport, and Ratmalana Airport. Our driver meets you at the arrivals hall with a name board and assists with luggage.

We monitor all flight arrivals in real time. If your flight is delayed or arrives early, your driver adjusts the pickup time at no extra charge, with up to 60 minutes of free waiting time from your actual arrival.

Rates depend on destination, vehicle type, and passenger count. Typical routes from Colombo Airport (CMB): to Colombo City around $25, to Negombo around $25, to Kandy around $65, and to Galle around $80. Contact us for a precise quote on your specific route.

We offer customizable day tours including Colombo city tours, Sigiriya and Dambulla, Kandy cultural tours, Galle Fort and southern beaches, tea plantation tours in Nuwara Eliya, whale watching in Mirissa, and Yala National Park safaris. All tours include an experienced driver-guide.

Yes, we offer multi-day packages from 2 to 14 days covering the Cultural Triangle, Hill Country, Southern Coast, and full-island circuits. Packages can include accommodation, meals, and entrance fees, or vehicle and driver only.

Yes — we specialize in creating customized itineraries based on your interests, budget, and time frame. Share your preferences and we'll design a personalized route.

Yes, we arrange safaris to Yala, Udawalawe, Wilpattu, Minneriya, and Kaudulla, coordinating jeep safaris, park tickets, and experienced guides.

Standard packages include an air-conditioned vehicle, English-speaking driver-guide, fuel, and parking fees. Optional add-ons cover entrance tickets, accommodation, meals, and specialized guides, with transparent pricing on all inclusions.

For airport transfers and city rides, 24 hours' notice is recommended. Day tours and car hire suggest 2–3 days. Multi-day tours and peak season (December–March) should be booked 2–4 weeks ahead to guarantee availability.

We accept cash (LKR, USD, EUR, GBP), local bank transfers, and credit/debit cards. International bank transfers and PayPal support are being added. Payment can be made in advance or directly to the driver on completion of service.

For multi-day tours and large group bookings, a 25% deposit confirms your reservation. Airport transfers and day tours can be paid in full on completion. Deposits are refundable if cancelled more than 7 days before the scheduled date.

Free cancellation up to 24 hours before pickup for transfers and day tours. Multi-day tours: free 7+ days before, 50% refund 3–7 days before, no refund within 3 days. Flight cancellations and emergencies are handled case by case.

Our fleet includes budget cars, sedans, SUVs (up to 6 passengers), luxury vehicles, vans (7–12), minibuses (13–20), and coaches (20+). All are air-conditioned, well-maintained, and insured. See our full fleet.

All drivers are professionally licensed, experienced, and background-checked, with strong knowledge of Sri Lankan roads and destinations. Most speak English; drivers with other languages can be arranged on request.

Yes — car hire with driver is available from a single day to several weeks, with more economical multi-day rates. The package includes vehicle, driver, fuel, and driver accommodation, with flexibility to shape your own itinerary.

Yes — executive cars, business airport transfers, conference transportation, and event shuttles, plus monthly corporate accounts with preferential rates and priority service.

Yes, child safety seats are available on request. Let us know the age or weight of your children when booking so we provide the right equipment.

Most vehicles include USB charging ports. WiFi availability depends on vehicle category — luxury and VIP vehicles typically include a mobile hotspot. Request this feature when booking if it's essential.

Premium sedans, SUVs, and limousines with professional chauffeurs, meet-and-greet, priority airport handling, and concierge support — suited to executives, diplomats, and high-profile guests.

Yes, we can arrange licensed security personnel and escort vehicles for high-profile transfers, suited to diplomats, officials, and celebrities needing enhanced safety.

Yes — drivers trained in diplomatic protocol and discretion, with monthly contracts available for regular embassy transportation needs.

Weddings, conferences, exhibitions, concerts, sporting events, and festivals — including guest shuttles, VIP transportation, and vendor logistics.

Yes — logistics for conferences of 50 to 5,000+ attendees, including delegate transfers, hotel-to-venue shuttles, and dedicated event managers.

Yes — bridal cars, groom's vehicle, family and guest shuttles, and honeymoon transfers, with vehicle decoration on request and timing coordinated with your wedding planner.

Yes — safe transportation for school excursions and student groups, with seat belts and strict safety protocols, plus competitive group rates.

Yes — crew vans, equipment transport, and cast transportation for film, TV, and commercial productions, with flexibility for production-specific timing needs.

Yes — for hospital visits, medical appointments, and patient transfers between facilities. Vehicles can accommodate wheelchairs. We do not provide ambulance or emergency services.

Yes — rapid deployment and flexible scheduling for news crews and documentary teams, with drivers familiar with access points to key locations.

Yes — field transportation to rural areas, project site visits, and workshop logistics, with preferential rates for long-term NGO partnerships.

Yes — comfortable vehicles for viewing multiple properties in a day, investor site visits, and construction inspections.

Yes — to Buddhist, Hindu, Christian, and Islamic sites across the island, including multi-day pilgrimage circuits and transport for special observance days.

Executive airport transfers, daily office commutes, client transport, and site visits, with monthly corporate accounts and dedicated vehicles available.

Yes — monthly billing, trip reports, dedicated account managers, and priority booking, with volume discounts for regular usage.

Yes — full itinerary planning and multi-vehicle coordination for trade missions and government delegations, with protocol-trained, bilingual drivers.

Yes — regular transport to industrial zones, EPZ areas, and Colombo and Hambantota ports, with early morning and late-night availability.

Yes — coworking space transfers, accommodation moves, and exploration trips, with monthly packages for longer stays in Colombo, Galle, or other hubs.

Yes — seamless transfers anywhere in Sri Lanka with luggage handling, whether between beach resorts, hill country hotels, or city accommodation.

Yes — pickups from major train stations and bus terminals, with arrival times monitored and pickup adjusted for delays.

Yes — pier pickup and shore excursions synced with ship schedules from Colombo and Hambantota ports, with timely return to avoid missed departures.

Yes — hourly hire for multiple stops covering shopping centres, restaurants, spas, and leisure day trips.

Yes — airport pickup, hospital transfers, and recovery-period sightseeing, coordinating your transport around your treatment schedule with major Colombo hospitals.

Yes — airport transfers, hotel-to-venue transport, and tournament logistics, with spacious vehicles for team equipment.

Yes — please tell us your pet's size and type in advance so we can provide the right vehicle for airport pickups, vet visits, or travel to accommodation.