Frequently Asked Questions About Ceylon Taxi

Ceylon Taxi provides comprehensive transportation services throughout Sri Lanka including airport transfers, city taxi services, car hire with driver, day tours, multi-day tours, safari tours, VIP transfers, vehicles for events, business travel, and wedding transportation. We cover all major cities and tourist destinations across the island.

Yes, Ceylon Taxi operates 24 hours a day, 7 days a week. Whether you need an early morning airport transfer or late-night pickup, our services are available round the clock to meet your transportation needs.

We provide island-wide coverage including Colombo, Kandy, Galle, Negombo, Jaffna, Trincomalee, Anuradhapura, Polonnaruwa, Ella, Nuwara Eliya, Bentota, Mirissa, Arugam Bay, and all other major cities and tourist destinations. We also cover rural areas and remote locations upon request.

You can book an airport transfer through our website, WhatsApp, phone, or email. We recommend booking at least 24 hours in advance for guaranteed availability. Provide your flight details, pickup location, destination, and number of passengers when booking.

Yes, we provide airport pickup services at Bandaranaike International Airport (Colombo), Mattala Rajapaksa International Airport, and Ratmalana Airport. Our driver will meet you at the arrivals hall with a name board and assist with your luggage.

We monitor all flight arrivals in real-time. If your flight is delayed or arrives early, our driver will adjust the pickup time accordingly at no extra charge. We provide up to 60 minutes of free waiting time from your actual arrival time.

Airport transfer rates depend on your destination, vehicle type, and number of passengers. Common routes: Colombo Airport to Colombo City (approximately LKR 4,000-6,000), to Negombo (LKR 2,000-3,000), to Kandy (LKR 12,000-15,000), and to Galle (LKR 15,000-18,000). Contact us for a precise quote for your specific route.

We offer customizable day tours including Colombo city tours, Sigiriya and Dambulla, Kandy cultural tour, Galle Fort and southern beaches, tea plantation tours in Nuwara Eliya, whale watching in Mirissa, and Yala National Park safari. All tours include an experienced driver-guide and can be tailored to your interests.

Yes, we offer multi-day tour packages from 2 to 14 days covering the entire island. Popular circuits include the Cultural Triangle, Hill Country, Southern Coast, and comprehensive Sri Lanka tours. Packages can include accommodation, meals, and entrance fees, or vehicle and driver only.

Absolutely! We specialize in creating customized itineraries based on your interests, budget, and time frame. Share your preferences with us, and we'll design a personalized tour that covers the destinations and experiences you want to explore.

Yes, we arrange safari tours to Yala, Udawalawe, Wilpattu, Minneriya, Kaudulla, and other national parks. We can arrange jeep safaris, book park tickets, and coordinate with experienced safari guides to maximize your wildlife viewing experience.

Standard tour packages include air-conditioned vehicle, experienced English-speaking driver-guide, fuel, parking fees, and driver accommodation/meals. Optional add-ons include entrance tickets, accommodation, meals, and specialized guides. We provide transparent pricing with all inclusions clearly stated.

For airport transfers and city rides, 24 hours advance booking is recommended. For day tours and car hire, we suggest 2-3 days notice. Multi-day tours and peak season bookings (December-March) should be made at least 2-4 weeks in advance to ensure availability.

We accept cash (LKR, USD, EUR, GBP), bank transfers(Locals only), credit/debit cards, and online payment platforms. For international bookings, we accept PayPal and international bank transfers*(Comming soon). Payment can be made in advance or directly to the driver upon completion of service.

For multi-day tours and large group bookings, a 25% deposit is required to confirm your reservation. Airport transfers and day tours can be paid in full upon service completion. The deposit is refundable if you cancel more than 7 days before the scheduled date.

Free cancellation up to 24 hours before pickup for airport transfers and day tours. Multi-day tours: free cancellation 7+ days before, 50% refund 3-7 days before, no refund within 3 days. Flight cancellations and emergencies are handled case-by-case with maximum flexibility.

Yes, you'll receive immediate email/WhatsApp confirmation with booking details including vehicle type, driver name, contact number, pickup time and location, and total cost. You'll also receive a reminder 24 hours before your scheduled service.

Our fleet includes budget cars (1-3 passengers), sedans (1-3 passengers), SUVs (1-6 passengers), luxury vehicles, vans (7-12 passengers), minibuses (13-20 passengers), and coaches (20+ passengers). All vehicles are air-conditioned, well-maintained, and insured for passenger safety.

All our drivers are professionally licensed, experienced, and undergo background checks. They possess excellent knowledge of Sri Lankan roads, tourist destinations, and local culture. Most drivers speak English, and we can arrange drivers with other language skills upon request.

Yes, car hire with driver is available for any duration from a single day to several weeks. Multi-day rates are more economical than daily rates. The package includes vehicle, driver, fuel, and driver accommodation. You have the flexibility to create your own itinerary.

Yes, we offer corporate transportation solutions including executive cars, airport transfers for business travelers, conference transportation, corporate event shuttles, and monthly corporate accounts with preferential rates and priority service.

Absolutely! We provide wedding cars, VIP vehicles for special occasions, guest transportation for events, and decorated vehicles upon request. We can arrange multiple vehicles for large groups and coordinate all transportation logistics for your special day.

Yes, child safety seats are available upon request for infants and young children. Please inform us when booking if you need child seats, and specify the age/weight of your children so we can provide appropriate safety equipment.

Most of our vehicles are equipped with USB charging ports and phone chargers. WiFi availability depends on the vehicle category; luxury and VIP vehicles typically include mobile WiFi hotspots. Please request this feature when booking if it's essential for your trip.

Our VIP services include luxury vehicle transfers with premium sedans, SUVs, and limousines, professional chauffeurs in formal attire, meet-and-greet services, priority airport handling, red carpet service, VIP lounge arrangements, and personalized concierge support. Perfect for executives, diplomats, celebrities, and high-profile guests.

Yes, we can arrange security personnel and escort vehicles for high-profile VIP transfers. Our security partners are licensed professionals with experience in executive protection. This service is ideal for diplomats, government officials, and celebrities requiring enhanced safety measures.

Absolutely. We provide specialized diplomatic transportation services for embassies, consulates, and international organizations. Our drivers are trained in diplomatic protocol, discretion, and professional etiquette. We offer monthly contracts for regular embassy transportation needs.

We provide comprehensive event transportation including weddings, corporate conferences, exhibitions, trade shows, concerts, sporting events, festivals, private parties, gala dinners, and award ceremonies. Services include guest shuttles, VIP transportation, vendor logistics, and event coordination support.

Yes, we specialize in large-scale event logistics for conferences with 50-5000+ attendees. We provide airport transfers for delegates, hotel-to-venue shuttles, VIP speaker transportation, coordination with event planners, and dedicated event managers. We've successfully handled major international conferences in Colombo and other cities.

We offer complete wedding transportation solutions including bridal cars (luxury sedans/vintage cars), groom's vehicle, family transportation, guest shuttles from hotels to venue, photography location tours, and honeymoon transfers. Vehicle decoration available upon request. We coordinate all timing with your wedding planner.

Yes, we provide safe and reliable transportation for school excursions, educational tours, university trips, and student groups. Our buses and vans are equipped with seat belts, and drivers follow strict safety protocols. We offer special educational tour packages and competitive group rates.

Absolutely! We provide transportation for film productions, TV crews, commercials, and photo shoots including crew vans, equipment trucks, cast transportation, location scouting vehicles, and production support. We understand the unique timing and logistics needs of the entertainment industry.

We offer non-emergency medical transportation for hospital visits, medical appointments, patient transfers between facilities, medical tourism, and accompanying family members. Vehicles can accommodate wheelchairs, and drivers are trained to assist passengers with mobility challenges. We do not provide ambulance services.

Yes, we provide specialized transportation for journalists, news crews, documentary filmmakers, and international media. Services include rapid deployment, flexible scheduling for breaking news, equipment transportation, and drivers familiar with Sri Lankan geography and access points to key locations.

We work extensively with NGOs, UN agencies, development organizations, and humanitarian missions. Services include field transportation to rural areas, project site visits, staff transportation, workshop logistics, and emergency response support. We offer preferential rates for long-term NGO partnerships.

Yes! We provide transportation for real estate agents, property buyers, and investment tours. Perfect for showing multiple properties in a day, investor site visits, land viewing tours, and construction site inspections. Comfortable vehicles allow clients to review documents between viewings.

We provide transportation for religious pilgrimages and spiritual tours to Buddhist temples (Temple of the Tooth, Anuradhapura, Polonnaruwa), Hindu kovils (Nallur, Kataragama), Christian churches, and Islamic mosques. Services include multi-day pilgrimage circuits and special observance day transportation.

We provide comprehensive corporate solutions including executive airport transfers, daily office commutes, client transportation, business meeting shuttles, factory/site visits, trade show logistics, and employee transportation. Monthly corporate accounts available with dedicated vehicles and priority booking.

Yes! We offer corporate account packages with monthly billing, detailed trip reports, dedicated account managers, preferential rates, priority booking, and 24/7 business support. Perfect for companies needing regular transportation for executives, staff, or clients. Volume discounts available.

We specialize in business delegation transportation for trade missions, investment tours, government delegations, and international business groups. Services include full itinerary planning, multi-vehicle coordination, protocol-trained drivers, and bilingual support. Ideal for Board of Investment visits and trade delegations.

Yes, we provide regular transportation to industrial zones, EPZ areas, Colombo Port, Hambantota Port, manufacturing facilities, and logistics hubs. Perfect for staff transportation, client factory visits, port inspections, and supply chain coordination. Early morning and late-night services available.

Absolutely! We provide flexible transportation for digital nomads and remote workers including coworking space transfers, café-hopping transport, accommodation moves, exploration trips, and networking event transportation. Monthly packages available for long-term stays in Colombo, Galle, or other digital nomad hubs.

Yes, we provide seamless hotel-to-hotel transfers anywhere in Sri Lanka. Whether you're moving between beach resorts, hill country hotels, or city accommodations, we ensure comfortable transportation with luggage handling. Popular routes include Colombo to Kandy, Galle to Ella, and Negombo to Sigiriya.

We provide pickups from all major train stations (Fort, Kandy, Galle, Ella) and bus terminals throughout Sri Lanka. Perfect for travelers completing scenic train journeys who need onward transportation. We monitor train arrivals and adjust pickup times for delays.

Yes! We provide cruise ship port transfers and shore excursions from Colombo Port and Hambantota Port. Services include pier pickup, day tours synchronized with ship schedules, shopping trips, and timely return to ensure you don't miss departure. Experienced with major cruise lines.

We offer transportation for shopping centers, restaurants, entertainment venues, spas, golf courses, beaches, and recreational activities. Hourly hire available for multiple stops. Popular for Colombo shopping tours (Odel, Majestic City, Liberty Plaza), nightlife transportation, and leisure day trips.

We specialize in medical tourism transportation including airport pickup, hospital transfers, accommodation to clinic, follow-up appointment transport, and recovery period sightseeing. We work with major hospitals in Colombo and can coordinate your entire medical journey in Sri Lanka.

Yes! We provide team transportation for cricket teams, rugby squads, athletics groups, and sports delegations. Services include airport transfers, hotel to stadium/venue, training facility transport, and tournament logistics. Spacious vehicles accommodate team equipment and gear.

We can arrange pet-friendly vehicles for transporting your pets including airport pickups for relocated pets, veterinary visits, and travel with pets to accommodations. Please inform us in advance about pet size and type so we can provide appropriate vehicles and pet-friendly drivers.